Shipping policy

Last updated: 23 October 2026

Delivery area

Solarfy currently delivers to addresses in England, Wales and Scotland. We do not currently deliver to Northern Ireland.

Delivery availability may differ for certain remote, island or restricted postcode areas and for large, fragile or palletised products.

Any applicable delivery charge or surcharge will be shown before you complete your order or agreed with you before the order is accepted.

Standard delivery

Standard delivery is available for eligible orders to most mainland Great Britain addresses.

Where we advertise free delivery, any exclusions or additional charges for particular products, postcode areas or specialist deliveries will be clearly shown before payment.

Parcel deliveries

Smaller products such as microinverters, cables, connectors and accessories will normally be sent using a tracked parcel carrier.

Tracking information will be provided where available.

Solar panels and large products

Solar panels and other large or fragile products may be delivered using a specialist carrier or pallet network.

Unless expressly agreed otherwise, pallet deliveries are made to the kerbside or nearest safe and reasonably accessible unloading point.

The carrier is not normally required to carry solar panels or palletised goods into:

a house;
garage;
garden;
warehouse;
commercial unit; or
another location beyond the normal delivery point.

Please ensure that the delivery address is suitable and accessible for the relevant delivery vehicle.

Delivery times

Estimated dispatch and delivery times will be shown on the product page, at checkout, in your order confirmation or otherwise communicated to you. Our plug-in solar kits are normally delivered within 5–8 working days of your order.

Unless we agree another delivery period with you, goods will normally be delivered within 30 days after the contract is formed.

Estimated dates are not guaranteed unless we expressly agree that a particular delivery date is essential.

Dispatch confirmation

Where available, we will send confirmation when your order has been dispatched together with tracking or delivery information.

Pre-orders

Products marked Pre-order are not immediately available for dispatch.

Any estimated arrival or dispatch period is based on the information available to us at the time.

Manufacturing, international shipping, customs clearance, port disruption, carrier delays and other circumstances may affect the estimated date.

If there is a significant delay, we will contact you and explain your options.

Receiving large or fragile goods

Please inspect the external condition of solar panels and other fragile deliveries as soon as reasonably possible.

Where damage is visible, please where possible:

note the damage with the carrier;
photograph the packaging;
photograph the shipping label;
photograph the damaged area; and
contact us.

Email:

support@solarfy.co.uk

Prompt notification helps us investigate carrier damage but does not remove or reduce your statutory rights.

Missing items

If an item is missing from your order, contact support@solarfy.co.uk with your order number and details of the missing item.

We will investigate and provide an appropriate remedy.

Incorrect delivery address

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your delivery details, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Failed deliveries

Where additional carrier costs arise solely because:

an incorrect delivery address was provided;
nobody was available following an agreed delivery appointment;
delivery was unreasonably refused; or
redelivery is requested after a failed delivery attributable to the customer,

we may charge the reasonable additional cost incurred.

This does not affect your statutory rights.

Risk during delivery

For consumer orders, Solarfy remains responsible for the goods until they are delivered into your physical possession or the possession of another person identified by you to receive them, subject to applicable law.